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Able Foods and Kinela join forces
We’re absolutely over the moon to announce that Kinela and Able Foods will be joining forces in partnership!
United by a common goal to help people with a disability live healthier and happier lives and the shared belief that better health belongs to everyone.
Welcome to our family
Our team has just become a little bigger, and better.
The origins of Kinela can be traced back to the word ‘Kin’. We built our values around this word’s shared meanings of togetherness, family, and connection.
We have found a kindred spirit in Able Foods and it seemed only fitting that we would join the strengths of our two businesses and come out the other side to provide the hands down best service in the market!
All this to ensure our community on the National Disability Insurance Scheme (NDIS) are getting the great food they deserve.
The partnership and new team
We each bring something unique to the table.
The team at Able Foods powered by Paralympic Gold Medalist, disability advocate and all-round legend Dylan Alcott bring extensive experience in the NDIS meal space together with a unique disability voice led approach.
Disability led means that the business is guided by the needs and priorities of the people it is designed for – that could be you or someone you know!
The combination of Kinela’s team of health and wellbeing experts and Able Foods’ disability voice led approach will allow for a stronger service with the same great tasting meals, how good is that?
The team at Kinela will continue to provide allied health support, offering everything from dieticians to speech therapy.
“To have two brands who share a common purpose come together to create a strengthened service is going to revolutionise the sector. We now have the opportunity to expand the impactful work we do at a much faster rate. We look forward to working alongside a truly passionate change maker in Dylan Alcott and his team at Able Foods."
Karn Ghosh
CEO of Kinela
"At Able Foods, we are proud to be disability voice led and we look forward to reaching even more people with disability through our partnership with Kinela. It became very clear early on in our discussion that we are both purpose driven brands, with a common goal of ensuring people with disability can lead healthier and happier lives."
Dylan Alcott
Founder of Able Foods
Frequently Asked Questions
Everything Kinela Customers Need to Know
What will this partnership change for Kinela customers?
Our brand might look a little different
You might notice a few changes to our brand’s appearance, this will help represent the new partnership visually. We’re keeping the best bits of both brands and you’ll start to notice the Able Foods logo sitting alongside the familiar Kinela one.
With the new brand comes new faces – you will also start to see messages from Able Food’s founder Dylan Alcott pop up.
Our packaging designs will be updated
Good things come in great packages, and your Kinela meal boxes are getting a design upgrade. You’ll be getting the same great tasting menu, with a few slight modifications to the way the boxes look.
We might be switching up our style, but the food will always be the way our customers like it: healthy, tasty, and ready for you to tuck in - no preparation required.
Our team is welcoming new members
The Able Foods team is coming onboard to provide valuable insight and a unique disability led approach.
Disability led means that the business is guided by the needs and priorities of the people it is designed for – that’s you! When people with a lived experience of disability are actively involved behind the scenes, it creates better products for people in the community and better business outcomes for everyone.
The Able foods team will be joined by founder Dylan Alcott and we’re so excited for you to meet him. You’ve probably seen Dylan winning grand slams on TV, competing at the Paralympics or perhaps you’ve heard him announcing songs on the radio. He’s been a long-time advocate for the disability sector and created Able Foods to help provide quality meals for everyday Aussies with disability - just like him.
Dylan and his team bring extensive experience in the ready-made meal space for NDIS participants.
What isn’t changing for Kinela Customers?
Your current menu isn’t going anywhere
Our chef-prepared, nutritionist designed meals are here to stay. The flavours you know and the menu you love are not going anywhere.
Excited for some new additions to our menu? Keep your eyes peeled for updates on our summer menu coming at the end of November!
You can keep ordering your meals the same way
Remember how to order your meals? Perfect. That’s exactly how it’s going to stay for the moment.
We’ve been working hard on finding new ways to improve our meal plan support and are planning to make an exciting announcement in the coming weeks, so stay tuned and watch this space.
How your meals arrive to your doorstep won’t be any different
It’s business as usual at the Kinela distribution centre - we’ll be delivering on the same days and at the same times. We’ll still provide a tracking SMS sent the day before your delivery, so you can keep following your food’s journey from our chef to your doorstep.
You can continue to rely on our friendly customer support team
We’ve been supporting our Kinela customers since day one and we’re still here, just a call (1300 448 100) or email away ([email protected]om).
The same friendly team will always be here to answer your questions, help you find the right services and solve any problems that come up along the way.
Payments will keep going through like normal
There will be zero changes to the way your payments work. We’ll keep processing copay and NDIS supported plans like we usually do.
Everything Able Foods Customers Need to Know
What will this partnership change for Able Foods customers, right now?
Our brand might look a little different
You might notice a few changes to our brand’s appearance, this will help represent the new partnership visually. We’re keeping the best bits of both brands and you’ll start to notice the Kinela logo sitting alongside the familiar Able Foods one.
Our packaging designs will be updated
Good things come in great packages, and your Able Food boxes and meals are getting a design upgrade featuring small modifications to the way the package looks.
We might be switching up our style, but the food will always be the way our customers like it: healthy, tasty, and ready for you tuck in - no preparation required.
Your menu is getting an upgrade
Say hello to a whole new variety of recipes and snacks - you’re getting an updated menu with more meals to choose from.
To make the wider range possible, the meals will be frozen to ensure we can have every option available and ready to deliver straight to your door. While you might be used to receiving fresh meals from Able Foods, we promise there’s not too much difference between the two.
In fact, delivering your meals frozen can ensure they stay fresh, last longer and lock in all the tasty flavours of the dish until it’s ready to eat.
Your delivery might change, but most will stay the same
Most deliveries will continue to operate as per usual, delivering on the same day you’re already familiar with.
However, there are some small adjustments to deliveries for customers living in Victoria and Queensland. Unfortunately, we will also no longer be delivering to Tasmania.
If this impacts you, we will let you know. We will always be in contact with you to update on any changes to deliveries and you can check your delivery date when placing an order.
What isn’t changing for Able Foods Customers right now?
You can keep ordering your meals the same way
Keep putting in your orders the same way you always have through the Able Foods website, and we’ll let you know if anything changes.
We will be offering new order option down the line and are planning to make an exciting announcement in the coming weeks, so stay tuned and watch this space.
You can continue to rely on our friendly customer support team
Able Foods is a close-knit team of friendly faces, and we pride ourselves on the great relationships we’ve built with the people who order our meals.
Remember, we’re still here to take your calls and help you with orders so please don’t hesitate to get in touch. You can call us on 1300 123 ABLE or email at [email protected] .
Payments will keep going through like normal
We will continue process your copay and NDIS as normal, but note that if you or your Plan Manager pay by invoice for your NDIS portion, the account you will transfer to us updating. Your invoices will reflect the new bank details!
There will be some further adjustments made in the coming weeks, find out more below.
What’s going to happen soon?
Able Foods customers can expect full support with a small re-onboarding process, which will be happening in the coming weeks.
We’ll let you know when this re-onboarding process happens and will be there to make the whole process a breeze. A few exciting changes will happen during this time, including the following:
You’ll get new options when placing orders
The order process is getting a makeover; it’ll be quicker and easier so all you need to focus on is choosing your delicious menu for the week.
There will be an option to make deliveries automatic on a ‘set and forget’ schedule or you can keep placing orders when you need them. You’ll also have a new order cut off time set for 5 pm on Wednesdays.
You’ll get more support and meet a new team of customer specialists
Everyone’s favourite customer support specialist Ashlee will still be here, but she’ll also be joining a larger team.
We will be able to provide more personalised support and swiftly respond to your calls and emails. You will get the help you need whenever you need it.
There will be small changes to the way your payments work
We will need to make a few small changes to the way your payments are processed.
It’s nothing major and we’ll walk you through the whole thing, but we wanted to let you know what to expect. Once you’ve got your payments set up with the new process, you’ll be able to enjoy all the benefits of our new partnership.
Ready to achieve your goals?
Our friendly team are standing by to help you get started on your journey to better health – we’d love to hear from you!
Give us a call or send us a message using the form – we’ll get back to you as quick as we can.
Send us a message using the form - we'll get back to you as quick as we can.